Cloud PBX
- Asterisk or 3CX: IVR, queues, groups and call recording
- A separate workspace for each company or branch
- Integration with CRM and your SIP carriers
Enterprises and organisations
Communications for organisations
Telephony, video meetings, messaging and voice AI for your organisation. We work with enterprises, public authorities and other organisations.
Business centres
One reception, many tenants
The building gets one reception and service desk. Each tenant keeps its own numbers, users, call history and monthly statement.
Callers
Shared receptionCall answering & transfer
Tenant A
Tenant B
Tenant C
Tenant D
BillingSeparate invoice for each tenant
Services
Communications and integrations
Microsoft 365 and Teams
- Teams Phone and Direct Routing through a certified virtual SBC
- Exchange Online, SharePoint and shared workspaces
- User and event integration through Microsoft Graph
Numbers and hotlines
- Local, national and toll-free numbers through carrier partners
- Number porting
- Queues, callback and overflow to another team
Contact centres
- Cisco Webex Contact Center, Genesys, NICE or Five9
- Calls, chat, email and messaging with CRM history
- IVR, interaction routing, recording and analytics
Voice AI agents
- Omilia or a custom STT / LLM / TTS integration
- Knowledge retrieval, tickets and permitted API actions
- Agent transfer with conversation context
Tenant billing
- Seats, licences, numbers, calls, video and AI
- Budgets and cost allocation across companies
- Itemised invoices and exports
Softphones and WebRTC
- Branded softphones for desktop, mobile and browser
- Automatic account provisioning from your PBX
- Push notifications so incoming calls reach a sleeping phone
Video conferencing
- Video meetings and SIP connectivity
- AI transcription, summaries and tasks
- Usage metering and company invoices
Identity and data protection
- Entra ID or Keycloak: SSO, MFA and roles
- DLP and retention policies in Microsoft Purview
- Audit logs and access controls for recordings
Interaction workflows
- Scriptum, Power Automate and Power Apps
- Call or message → ticket → business process
- CRM, ERP, DocNet and approvals through APIs
Agent workspaces
- Azure Virtual Desktop or Windows 365
- CRM, softphone and work applications in one environment
- Audio and video optimisation for remote sessions
Monitoring and support
- Service monitoring and support under an agreed SLA
- Backups and recovery testing
- Cloud cost and licence optimisation
Messaging channels
Messaging channels
Campaigns go only to people who agreed to receive them. Replies land in one inbox, and consent and delivery status are kept for every channel.
SMS
Reminders, alerts and verification codes. Sender registration where required, including 10DLC for US business numbers.
RCS Business Messaging
Verified sender, rich cards and buttons on supported Android and iPhone devices, with SMS fallback where RCS is not available.
WhatsApp Business Platform. Approved templates for messages you start; free replies within the 24-hour customer service window.
Viber
Viber Business Messages through a messaging partner, with sender onboarding and channel templates.
Telegram
Bots for requests and updates. A bot can write only to people who started it.
Web chat and email
Website chat and your mail provider, routed to the team responsible for each request.
How we roll it out
Pilot, then rollout
Survey
Companies, users, numbers, current providers and the systems that need to connect.
Pilot
One company or one floor goes live first, with real calls and real statements.
Number migration
Numbers move in planned windows, with the old route kept until the new one is confirmed.
Hand over
Administrators and reception staff are trained. Support continues on agreed terms.
Describe your task
What you run today, what should change and by when. We reply with questions or a first proposal.