Monitoring and response
- PBX, SIP and API availability, plus call quality
- Zabbix, Azure Monitor or Grafana
- Alerts, helpdesk and escalation paths
Support
Monitoring and support
We support telephony, contact centres and cloud services. Agree monitoring, support procedures and service levels for your system.
Services
Monitoring and recovery
SLA-based support
- Agreed coverage hours and incident priorities
- Response targets, ownership and reporting
- Root cause analysis and remediation plans
Updates and migration
- Asterisk, 3CX, Microsoft 365 and contact centres
- Staging, change windows and rollback plans
- Automation with Terraform, Ansible and CI/CD
Backups and recovery
- Backups of configurations, data and recordings
- Agreed RPO / RTO and recovery scenarios
- Regular backup validation and DR exercises
Service security
- SSO, MFA, role-based access and auditing
- Security updates and configuration controls
- SIEM integration and event response
FinOps and licences
- Costs by service, company and team
- Licence, resource and idle capacity reviews
- Budgets, alerts and data for billing
Getting started
Support plan
Audit
Document systems, dependencies, access and current issues.
Support scope
Agree the SLA, coverage hours, responsibilities and recovery objectives.
Onboarding
Configure monitoring, backups, helpdesk and documentation.
Operations
Handle incidents, exercise recovery plans and review costs.
Describe your task
PBX, contact centre or cloud platform: we start with your current architecture.