Preserve value
We start with your existing architecture. We identify what can stay, what needs to change and where custom development is needed. Every change must address a specific requirement.
About
Communications engineering
We develop and integrate telecom and business communications software. DooxSwitch is a practice of Intecracy Ukraine LLC, part of Intecracy Group.
- 2010
- Building communications software since 2010
- UA · EU · US
- Working with clients in Ukraine, the EU and the US
- NDA
- Protecting the confidentiality of our projects
Our specialisation
Our focus
15+ years in telecom. We develop, integrate, modernise and support communications software. We connect communications with your data and processes: from routing a call to creating a CRM enquiry and calculating a billing charge.
We work with operators, providers and resellers, enterprises, public authorities and organisations across ownership types.
Our scope is software and its integration. We integrate carrier-provided numbers and channels into your solution; hardware supply, network construction and the sale of carrier capacity are outside our scope.
- Communications
- Telephony, routing, contact centres and video meetings
- Accounting
- Rating, billing and cost allocation
- Integration
- CRM, BPM and ERP, data exchange through APIs
- Automation
- Voice AI, messaging and business processes
Our principles
Engineering first
Verify changes
We divide the work into stages with written acceptance criteria. We test scenarios and data exchange between systems, recording the results before moving to the next stage.
Share knowledge
We agree the documentation and handover your team needs. We explain how integrations work, which dependencies matter and how to maintain the system.
From brief to support
Working together
At each stage, we agree an outcome that can be verified. The scope and sequence depend on your requirements.
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Analysis
We examine your systems, integrations, workloads and processes. Together, we define the task, constraints and priorities.
What you receiveA description of the current setup, requirements and dependencies that affect the solution.
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Design
We agree the architecture, data flows, integration boundaries and responsibilities. We define delivery stages and acceptance criteria.
What you receiveAn agreed technical design and delivery plan with an outcome for each stage.
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Implementation
We develop and configure components and test integrations. For migrations, we agree the cutover, verification and rollback procedures.
What you receiveA verified stage outcome, documented limitations and the agreed documentation.
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Support
We hand over the solution for operation. Monitoring, support and further development follow the agreed scope.
What you receiveA clear process for support requests, responsibilities and support terms.
Working with you
Responsibility and trust
Confidentiality is part of our work. Projects can involve internal architecture, tariff models and commercial terms. We work under strict NDAs and do not publish client names, logos or figures.
The website presents general implementation scenarios. These explain possible approaches without disclosing individual client systems.
Availability requirements, response times and recovery targets are agreed for each project. They depend on the architecture, service criticality and chosen support scope.
- Scope of work
- We agree the tasks, integration boundaries and acceptance criteria.
- System access
- We agree the access needed and the rules for handling data.
- Support terms
- We define support hours, request handling and responsibilities.
Intecracy Group
Part of the alliance
We deliver projects jointly with InBase, Softline, SL Global Service and Softengi within the Intecracy Group alliance. For complex projects, we combine telecom expertise with capabilities in enterprise software, process automation and IT infrastructure.
Describe your task
You do not need a finished specification. Describe your systems, the changes you need and your deadlines — we will identify the next step. We reply within one day.
Company details
Legal entity
DooxSwitch is a brand of Intecracy Ukraine LLC, a member of Intecracy Group. Contracts are signed with Intecracy Ukraine LLC.
- Name
- Intecracy Ukraine LLC
- Company code (EDRPOU)
- 36405765
- Registered
- 23 April 2009, Kyiv
- Address
- 35–37 Vasylya Stusa St., Kyiv 03142, Ukraine
- info@dooxswitch.org
- Phone
- +380 44 323 0080