Voice AI

Voice AI agents

We integrate voice AI agents with your telephony and workflows. Hand conversations to people with context and track usage costs.

Plan a pilotEstimate AI costs
One call

AI call flow

The agent says it is an AI, uses only approved tools, confirms before it acts and hands over with context.

  1. 01
    Hello, this is the AI assistant of…

    Answer & disclose

    The agent picks up and tells the caller they are speaking with an AI assistant.

  2. 02
    I need to move my appointment

    Understand

    Speech is transcribed as the caller talks, with interruptions handled.

  3. 03
    Find customer
    Check free slots
    Rebook

    Decide & act

    The model uses only approved tools: look up the account, check slots, book.

  4. 04
    Thursday at 10:00. Shall I confirm?

    Reply

    The answer is spoken back, and critical details are confirmed before acting.

  5. 05
    Reason
    Details
    Transcript
    Operator connected

    Hand off

    When a person is needed, the call moves with the reason and transcript.

Use cases

Voice AI applications

Each use case is scoped to your data and rules and starts as a controlled pilot.

Reception and routing

Find out why someone is calling, collect the details and send the call to the right team.

Customer service

RAG retrieval from corporate knowledge with access controls. Order, invoice or ticket status through APIs.

Scheduling

Book, move or confirm an appointment and send a confirmation by SMS or messenger.

Omilia and contact centres

Connect voice agents through SIP, MRCP or APIs. Transfer calls to an agent with conversation context.

Tickets and workflows

Create requests in CRM, helpdesk or Scriptum. Require an authorised person to approve sensitive actions.

Conversation analytics

Transcription, contact reason classification and quality review. Validate AI output before using it in reports.

Design and compliance

Call handling and safeguards

Call conditions

  • Clear limits on what the agent can and cannot do
  • Interruptions and turn-taking handled
  • Critical details confirmed before any action
  • Handoff with context when a person is needed
  • Latency, accuracy and fallback tested before launch

Safety rules

  • Callers are told they are speaking with an AI, as the EU AI Act requires
  • Outbound AI calls only with prior consent, as US TCPA rules require
  • Data kept to what the task needs, with retention limits under GDPR
  • A person on request at any point of the call
How we connect it

AI for your telephony

  1. Connect calls

    Connect Asterisk through ARI and media interfaces, or an enterprise platform through SIP or APIs. Omilia is one option for voice AI.

  2. Process speech

    A realtime speech-to-speech model, or speech recognition, a language model and speech synthesis as separate parts. The choice depends on latency, languages and cost.

  3. Connect tools

    Booking, CRM and helpdesk actions through scoped APIs, with confirmation steps where a mistake would cost money.

  4. Meter usage

    Link each call to carrier and AI costs. Meter minutes, tokens, sessions or completed interactions according to the provider’s pricing model.

AI cost calculator

Describe your task

What you run today, what should change and by when. We reply with questions or a first proposal.

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