Reception and routing
Find out why someone is calling, collect the details and send the call to the right team.
Voice AI
Voice AI agents
Agents on your telephony, with human handoff and usage tracking.
One call
How a voice agent
handles a call
The agent says it is an AI, uses only approved tools, confirms before it acts and hands over with context.
- 01Hello, this is the AI assistant of…
Answer & disclose
The agent picks up and tells the caller they are speaking with an AI assistant.
- 02I need to move my appointment
Understand
Speech is transcribed as the caller talks, with interruptions handled.
- 03Find customerCheck free slotsRebook
Decide & act
The model uses only approved tools: look up the account, check slots, book.
- 04Thursday at 10:00. Shall I confirm?
Reply
The answer is spoken back, and critical details are confirmed before acting.
- 05ReasonDetailsTranscriptOperator connected
Hand off
When a person is needed, the call moves with the reason and transcript.
Where it helps
Start with one
useful conversation
Each use case is scoped to your data and rules and starts as a controlled pilot.
Customer service
Answer from approved knowledge, check an order or account and prepare a service request.
Scheduling
Book, move or confirm an appointment and send a confirmation by SMS or messenger.
Design and compliance
Built for real calls
and real rules
Real calls
- Clear limits on what the agent can and cannot do
- Interruptions and turn-taking handled
- Critical details confirmed before any action
- Handoff with context when a person is needed
- Latency, accuracy and fallback tested before launch
Rules we build in
- Callers are told they are speaking with an AI, as the EU AI Act requires
- Outbound AI calls only with prior consent, as US TCPA rules require
- Data kept to what the task needs, with retention limits under GDPR
- A person on request at any point of the call
How we connect it
Your telephony stays,
the agent joins it
Bridge the call
Selected calls go from Asterisk to the voice application through ARI and WebSocket media, or through your PBX’s interface.
Choose the speech approach
A realtime speech-to-speech model, or speech recognition, a language model and speech synthesis as separate parts. The choice depends on latency, languages and cost.
Connect tools
Booking, CRM and helpdesk actions through scoped APIs, with confirmation steps where a mistake would cost money.
Measure
Telecom time, agent session, model usage and outcome are recorded under one call ID and charged to the right customer.
Tell us about
your service
What you run today, what should change and by when. We reply with questions or a first proposal.