Managed voice agent
Billable agent minutes × the provider’s rate per minute. Add other items only if the contract bills them separately.
Estimate telephony, voice AI and supporting service costs. Compare billing models and calculate a budget using your own figures.
Use the model that matches your provider contract. A managed agent price may already include speech and model usage.
Billable agent minutes × the provider’s rate per minute. Add other items only if the contract bills them separately.
Input, cached and output audio tokens, plus text tokens, each at its own rate. Do not estimate tokens from call length.
Transcribed audio time, language model tokens and ynthesised characters or audio units, as each provider bills them.
The preset rates are examples in USD, not vendor prices or a quote. Replace them with your contracts and measured usage.
Customer, call, call leg, agent session and provider request share identifiers. A transfer can create a new billable leg.
Collect call records and provider-reported usage. Remove duplicates, and replace cumulative snapshots instead of adding them.
Rate cards are versioned by date, provider, model, direction and currency. Cached and uncached input have different prices.
Supplier cost and customer charge are separate ledgers. Packages, free units, rounding and reseller rules apply to the customer side.
Compare collected usage with provider invoices, keep corrections traceable and compare cost per resolved task with cost per call.
What you run today, what should change and by when. We reply with questions or a first proposal.