For the building manager
A reception workspace, tenant directory, service-request queues and a view of service usage across the property.
For business
Every tenant.
Every conversation.
Connected.
Virtual PBX, business numbers, hotlines and messaging. DooxSwitch develops and integrates the software that keeps offices, business centers and their customers in touch.
Businesses & branchesBusiness centers & coworkingSoftware development & integration
A building with many businesses
Shared reception.
Independent companies.
Give the building a common service layer while each tenant keeps its own numbers, users, conversations and budget.
For every tenant
A dedicated PBX workspace, company numbers, team inbox, permissions and an itemized account.
For customers & visitors
A clear route to the right company, callback when the team is busy, and updates on their requests or bookings.
Services for everyday operations
From the first call
to the monthly bill.
Start with the services your business needs. Connect existing providers and systems, then extend the solution as your teams grow.
01
Virtual PBX for every team
One office, multiple branches or a building full of tenants.
What we implement
- Extensions, ring groups, business hours and call forwarding
- Browser calling, mobile softphone integration and shared directories
- Separate tenant workspaces, administrators and call policies
02
Business numbers & hotlines
Give each company, location and campaign the right point of contact.
What we implement
- Additional local, national and toll-free numbers through carrier partners
- IVR, queues, callback and overflow to another team
- Number assignment, porting workflows and call attribution
03
Reception & contact center
Help a shared reception serve each tenant under its own name.
What we implement
- Identify the called company and show its greeting and directory
- Transfer with context; log missed calls and arrange callbacks
- Agent workspace, supervisor reports and scoped call recording
04
SMS & messenger campaigns
Send service updates, reminders and opted-in campaigns.
What we implement
- Audience segments, templates, schedules and approval workflows
- SMS, WhatsApp, Viber and Telegram through supported APIs
- Delivery reports, opt-out handling and controlled SMS fallback
05
One inbox for customer care
Keep calls, chats and customer requests connected.
What we implement
- Shared queues for website chat, messengers and social messages
- Conversation ownership, routing, response targets and CRM history
- Human handoff from bots with the conversation context
06
Voice AI & service assistants
Give reception and support a useful first line of response.
What we implement
- Answer common questions, capture requests and route callers
- Connect approved booking, CRM and helpdesk actions
- Escalate to a person and measure AI cost per conversation
07
Tenant billing & self-service
Make every company’s services and spending visible.
What we implement
- Subscriptions, seats, numbers, call usage and messaging charges
- Tenant budgets, allowances, itemized statements and exports
- Separate carrier costs, AI usage and your customer tariffs
08
Business systems & service desk
Join communications to the work that follows the conversation.
What we implement
- CRM, ERP, property-management and meeting-room booking APIs
- Maintenance requests, visitor notifications and status updates
- Role-based access, tenant isolation, audit history and retention rules
Numbers, number portability and voice or SMS capabilities depend on the selected carrier and country. DooxSwitch provides the software and integrations; carrier services are connected under the agreed provider arrangements.
Choose the channel for the job
Messaging that fits
the conversation.
Use campaigns for opted-in audiences and a shared inbox for replies. Keep consent, delivery status and customer preferences connected across channels.
SMS
Reminders, service alerts, verification and campaigns.
Registered sender or supported number, consent and suppression lists. Delivery and pricing depend on destination and provider.
Business notifications and two-way customer service.
Official Business Platform. Approved templates for business-initiated messages; free-form replies within the permitted service window.
Viber
Branded campaigns, transactional notices and support.
Viber Business Messages through a messaging partner, with sender onboarding and channel-specific templates and pricing.
Telegram
Tenant bots, service requests and subscriber updates.
Bot API for users who have started the bot; channels for subscribers. A phone-number list alone cannot start bot conversations.
Messenger & Instagram
Customer enquiries in a shared agent inbox.
Official APIs for eligible business accounts. Replies and follow-ups follow each channel’s permissions and messaging windows.
Web chat & email
Website conversations and helpdesk follow-up.
Connect your website and mail provider, preserve request history and route each conversation to its responsible team.
Fallback follows the recipient’s permitted channels. Track delivery events and deduplicate retries to avoid sending the same notification twice.
One account, different units
Make the bill
easy to explain.
Attribute each charge to a company, department or campaign. Apply your service packages separately from the costs charged by providers.
Fixed services
Seats, rented numbers, service packages and monthly platform fees.
Voice
Billable call legs, connected time, destinations and the carrier’s rounding rules.
Messages
SMS segments and channel billable events, categories and rates under the provider contract.
AI assistance
Agent minutes or actual speech and model usage, without charging the same processing twice.
Connect your business.
Tell us how many companies, users and locations you serve, which channels you need, and what systems you already use.