Inbound reception
Identify the reason for a call, collect the relevant details, and route it to the right team.
Voice AI
A voice that listens.
A service that acts.
Connect conversational agents to your existing telephony. Design the conversation, connect the right business tools, and keep a human path open.
Start with a useful
conversation.
Use cases are scoped to your data, workflows, and operating rules. Each integration starts with a controlled pilot.
Customer service
Connect an agent to approved knowledge and account tools to answer questions and prepare service requests.
Scheduling & follow-up
Help callers book a time, confirm details, or check the status of an existing request.
Your telephony stays.
The experience grows.
Asterisk handles calls. The voice layer manages conversation. The billing layer accounts for the resources each service uses.
Connect the call
Bridge selected calls from Asterisk to a voice application using an appropriate ARI / media integration.
Run the conversation
Choose speech-to-speech AI or a speech recognition, language model, and speech synthesis pipeline.
Act or transfer
Connect approved tools and define the situations that require human confirmation or a live transfer.
Measure the service
Record telecom time, agent session usage, model usage, and outcomes under related call and session identifiers.
Design for the real call
- State what the agent can and cannot do
- Support interruption and turn-taking
- Confirm critical details before taking action
- Transfer with context when a human is needed
- Test latency, accuracy, and fallback behavior
Make the economics visible
- Separate telecom cost from agent and model usage
- Record actual usage returned by providers
- Track retries and unsuccessful attempts
- Set customer-level allowances and spend controls
- Compare cost per conversation and cost per resolved task
Your next connection starts here.
Tell us what you want to build. Let’s find the right DooxSwitch setup for your business.